At aTrace, we know you need answers as quickly as possible, so we don’t take your time for granted. We’ve provided some quick feedback to basic questions, and we will improve them as often as they change. Our agents are always online to take the discussions further for any point that is omitted on this page. Please feel free to engage if you don’t find what you need on this page.
What services does aTrace.africa offer?
Our Platform gives you real-time status of your shipment from the first mile to the last mile, we provide transparency across every operation and transaction which can help you reduce overall cost.
How do I get started?
To get started, You need to create an account by simply providing your email address and choosing a password. You could also sign up directly through the single sign-on options on the sign up page (e.g. Google sign-on button).
What information do I need to track my shipment?
You will need to provide the name of your shipping line and either your Container Number or your Bill of lading
How many shipments can I track at once?
You can track as many shipments as you have; there are no limits to this.
How do I view the status of my shipment?
You can view the status of your ongoing shipments by clicking the shipment menu on the left side of the main window. However, you need credits to get a full view of your shipment(s).
How do I buy credit or load more credits when I run out of credit?
You can buy credit by simply clicking on the ‘Buy Credit’ button on the subscription page; this will lead you to the price list page and ultimately to the payment page.
What is the validity period of my credit?
Your credit validity is 30 days.
Can my unused credits be carried over to the next month?
Yes, by simply buying new credits, unused credits are brought forward and given a new validity period
The plan I want is not included on your price list, what do I do?
We could work it out for you. Kindly contact our sales unit at [email protected]
What is your acceptable payment mode, as I am having issues with my payment?
You can make payment with your debit/credit card directly on the app. However, if you encounter any issue, you can drop a chat for us or contact us at [email protected]
Can I get a refund after payment has been made?
Kindly go through our the refund policy under our term and conditions by clicking here