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Frequently Asked Questions

At aTrace, we know you need answers as quickly as possible, so we don’t take your time for granted. We’ve provided some quick feedback to basic questions, and we will improve them as often as they change.  Our agents are always online to take the discussions further for any point that is omitted on this page. Please feel free to engage if you don’t find what you need on this page. 

Our Platform gives you real-time status of your shipment from the first mile to the last mile, we provide transparency across every operation and transaction which can help you reduce overall cost.

To get started, You need to create an account by simply providing your email address and choosing a password. You could also sign up directly through the single sign-on options on the sign up page (e.g. Google sign-on button).

You will need to provide the name of your shipping line and either your Container Number or your Bill of lading

You can track as many shipments as you have; there are no limits to this.

You can view the status of your ongoing shipments by clicking the shipment menu on the left side of the main window. However, you need credits to get a full view of your shipment(s).

You can buy credit by simply clicking on the ‘Buy Credit’ button on the subscription page; this will lead you to the price list page and ultimately to the payment page.

Your credit validity is 30 days.

Yes, by simply buying new credits, unused credits are brought forward and given a new validity period

We could work it out for you. Kindly contact our sales unit at [email protected]

You can make payment with your debit/credit card directly on the app. However, if you encounter any issue, you can drop a chat for us or contact us at [email protected]

Kindly go through our the refund policy under our term and conditions by clicking here